Terms and conditions


1.       By registering as a Pie Face Loyalty Member, you consent to the terms and conditions outlined in this agreement.

2.       To enjoy the benefits of the Loyalty Program, you are required to provide us with a valid e-mail address via our on-line the registration form at https://pieface.customerrewards.com.au/register.aspx. You can, however, select not to receive emails from us.

3.       For every purchase made within any participating Australian Pie Face store, you will be awarded 1 (one) Pie Face Points per $20.00 (AUD) spent in-store in one or multiple transactions unless otherwise specified. Pie Face Points will not be issued or redeemed at mobile or temporary Pie Face stores, as well as airport locations.

4.       Pie Face Points are calculated on the total paid amount of the sales transaction and are only valid for 12 months from the date of purchase.

5.       Unless otherwise required by law or permitted by this agreement, Pie Face Points are non-refundable and will not be redeemed for cash nor will cash change be given if not all Pie Face Points are redeemed in one transaction. No interest or any other earnings on funds deposited to a Pie Face Loyalty Card will accrue, be paid or be credited to you by Pie Face.

6.       To earn Pie Face Points, you must first collect a Card from any participating Australian Pie Face store and activate it with a purchase. Pie Face Points will be transferred onto your Pie Face Loyalty Card after each transaction at the rate as outlined in point 3.

7.       To redeem Pie Face Points, you must register your Card at http://pieface.com.au/Register completing all required fields. Within 24 hours of registering on-line you'll be able to start redeeming, however, you must have a minimum of 2.50 Pie Face Points.

8.       Pie Face Points are redeemable for rewards which consist of any food or beverage product within any participating Australian Pie Face store (subject to availability) at the retail price in-store.

1.       Rewards can be redeemed at a rate of one (1) Pie Face Points to one AUD ($1 AUD).

2.       Minimum redemption amount is 2.50 Pie Face Points

9.       Pie Face accepts no responsibility for incorrect information provided by followers on web forms or the like.

10.   Pie Face Loyalty Cards cannot be used in conjunction with any other promotion or Loyalty Card, including the now superseded Coffee/Stamp Card. These Cards ceased being accepted in our stores on Monday June 31, 2016.

11.   Pie Face Loyalty Cards cannot be used in conjunction with discounts offered to Shopping Centre retailers.

12.   Where you wish to use your Pie Face Points for purchases over $50 (AUD), you must provide the nominated store with 24 hours’ notice to ensure sufficient product is available.

13.   On occasions, Pie Face will run promotions for Pie Face Loyalty Members. These promotions will be subject to these terms and conditions, unless otherwise specified.

14.   Only one Pie Face Loyalty Card and account is permitted per person.

15.   A maximum of 100 Pie Face Points is permitted on your Pie Face Loyalty Card.

16.   While every effort will be made in store to ensure points are correctly awarded, Pie Face takes no responsibility for errors associated with crediting Pie Face Points onto followers Pie Face Loyalty Member’s Cards.

17.   For every time you purchase your fifth (5) coffee or tea – in any one or many transactions -- at any participating Pie Face store, you are entitled to one (1) free Small or Medium-sized coffee or tea. After your tenth (10) accumulated coffee or tea, you will be required to take your free coffee or tea. Pie Face Points will not be accredited to any free coffee or tea.

18.   In the case of a lost or stolen Card, you should simply log-in using your username and password and click on 'replace my Card' and fill in the form and another Card with transferred points will be posted out to you.

19.   Every effort will be made to ensure that any Pie Face Points on the lost or stolen Card are transferred to the new Card, however, Pie Face will not be held responsible for any Pie Face Points accrued that are lost in the transfer.

20.   Pie Face reserves the right to refuse use of a Pie Face Loyalty Card on suspicion of unauthorised, fraudulent or otherwise unlawful use. Where this occurs, the account and Card will be cancelled and any Pie Face Points will be lost.

21.   Pie Face staff reserve the right to request photo identification in the form of a valid Driver's License or Proof of Age Card to ensure the Pie Face Loyalty Card belongs to nominated Card holder.

22.   No fees are charged by Pie Face for the issue, registration, activation or use of the Pie Face Loyalty Card program.

23.   In the event you wish to use your Loyalty Card before registering on-line, you can earn but not redeem Pie Face Points. To earn Pie Face Points, you must have your receipt stamped and signed by the Pie Face store manager upon purchase. The signed receipt must be scanned and e-mailed to marketing@pieface.com.au

24.   Information collected from members at the time of registering as a Pie Face Loyalty Member is subject to Pie Face Privacy Policy listed at www.pieface.com.au

25.   Pie Face reserves the right to change these terms and conditions at any time by notifying you by e-mail, or by changing the terms and conditions on our website.


Pie Face Loyalty Members Terms & Conditions – 05.05.16